Customer Service

Shipping Policy|Exchange and Return Policy|Privacy and Security|Enquiry|Feedback

Exchange and Return Policy

RETURN: If you are not completely satisfied with your HOI purchase kindly return the package within 30 days at the following address:-    

 

Hands Of India,
250/3, Brahma Kund, Lala Ji Ki Bagichi,
Rangji Ka Nagla, Vrindaban,
Distt - Mathura (U.P.),
PIN - 281121
Phone: 0565-2455088, 08958444337

 

Once we receive the package we will issue you a credit of the total amount including the taxes minus the packaging and forwarding charges to the credit card used.

 

EXCHANGE/REPLACEMENT: Exchange of items bought online due to size issues is possible only if we have the product in the size you need. Replacement/Exchange to and fro shipping charges will have to be borne by the customer. As we are a very small artisan enterprise, we cannot afford to offer free of cost trial and replacements.

 

DAMAGED/DEFECTIVE ITEMS: If your item arrives in a damaged condition, or has an inherent defect, kindly email us immediately at along with your order number and photos of the damaged item. Do write ITEM DEFECT/DAMAGED in the subject line and we will get in touch with you to replace it as early as possible. You can also call us on the numbers given above. Replacement of the exact piece is subject to availability. In case not available, we will refund you the complete amount.

 

Additional Return Criteria:

  1. If the returned products have been used, altered or damaged in any way before reaching HOI office, refunds will not be available. The refund will be solely at the discretion of HandsOfIndia.
  2. Returns will not be available on custom orders.
  3. Kindly ensure that original packing is used while returning the item.
  4. Items bought during online sale are not eligible for exchange/return.

This site is best viewed in Google Chrome and Mozilla Firefox. Photo viewing is an issue in Internet Explorer